B2B SaaS Leaders:
Create Churn-proof, Upsell-ready ROI for your customers –
raise NRR by >5%

Together we’ll implement my adaptable Customer Success Framework proven to:

lock-in senior customer relationships early-on
establish key objectives, success metrics and what constitutes success to the people who matter most
drive your customers to deploy guerilla change-management tactics to deeply embed your software

We will discuss your key challenges and objectives and I will share high-level recommendations in the form of a free mini action plan.

Take the plan and run with it (Free of charge, no questions asked)

Deep-Dive session:

Get into the finer detail of your challenges and objectives, the solutions and the engagement process

Get a Bespoke Proposal:

Get a tailored quote for an ongoing engagement or custom solution

Make a decision:

Either move forward and achieve greater Net Retention Rates, or continue with the status quo

Betina Nygaard

CEO, SCANMARKET
“Dan had a transformative effect on our Net Retention Rate”
Malcolm Maclen

OPERATIONS DIRECTOR, DUE NORTH
“Near elimination of churn with a substantial increase of upsell opportunities”
Senior Leader

SME B2B SAAS FIRM
“Dan helped us achieve double-digit percentage point increase in NRR within 2 years”

Dan Gianfreda

ProcureTech: Sales, Marketing, Account Management, Customer Success

Sales and Marketing director, Senior director of CS; Chief Customer Officer

In 2 small SaaS companies, boosting NRR by double digit percentage points in both.

Best Solution Provider,
Best partnership approach,
Gartner peer insights score of 4.8 out of 5;
80%+ average customer satisfaction scores

"... opening up a whole new world of upsell and expansion opportunities"

Chris Stainthorpe, Chief Technology Officer, CustomerSure
"We can already see the significant impact this is having on the level of engagement and product usage"

James Kelp, Head of Operations and Finance, DeepStream Technologies